Overview of features, functionality, and benefits of the NetApp Content Pack for VMware vCenter Log Insight.

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http://kb.vmware.com/kb/2005129 – This video discusses and demonstrates how to convert a physical machine into a virtual machine which will run on VMware Fusion, Workstation or Player.

During the course of this video you will specifically see:

1. How to download and install VMware vCenter Converter Standalone
2. How to convert a physical machine running a Windows operating system

For additional instructions and information on how to create a new virtual machine from the converted virtual disk files, check out VMware Knowledge Base article 2005129.

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VMware® vCenter™ Log Insight™ delivers automated log management through aggregation, analytics and search, enabling operational intelligence and enterprise-w…

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This video provides an overview of VMware vCenter™ Log Insight™ 2.0. Log Insight 2.0 delivers a powerful real-time log management for VMware environments, with…

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Details

Solution

Purpose

Resolution

• Using your web browser
• Using the Java Applet
• Using the command-line from a Linux operating system
• Using third-party clients

• Internet Explorer 9 and above is supported.
• Other supported browsers include Firefox, Chrome, and Safari.
• When uploading with Internet Explorer 10/11, you may have to switch to compatibility mode.

• Do not use the HTML interface to upload files larger than 2 GB.

• Directory listing of file uploaded is disabled due to security reasons.
• Files are not visible after the upload completes.

Uploading files to the Secure FTP portal using HTML Interface

1. Go to https://sftpsite.vmware.com/.
2. Enter this information:

   Username: inbound
   Password: inbound

   Note: Use AD account username and password to log in within the VMware network. inbound only works externally and not on VMware network.

3. Select the HTML option.
4. Click Login.

   Note: You can see that the directory listing is disabled for security purposes.

5. Click New Directory.
6. Enter your Support Request number in the field and click OK. If you receive an error that the file already exists, proceed to the next step.

   Note: The directory name must be the 11-digit SR number. If you enter an incorrect SR number, you see the error:

   Invalid Directory Name.Directory must be 11 Digit SR Number

7. Click Change Directory.
8. Click Add.
9. Select the files you want to upload to VMware Support.
10. Click Open.

    Note: The files that are uploaded must be less than2 GB.

11. Click Upload.

    You are notified when the upload completes.

12. Notify the Technical Support Engineer that the logs have been uploaded:
    1. Send an email to webform@vmware.com.
    2. Ensure that the subject line contains:

       VMware Support Request SR# YOUR_SUPPORT_REQUEST_NUMBER
       

Click here to open an email with the necessary fields populated. Replace YOUR_SUPPORT_REQUEST_NUMBERin the subject line with your Support Request number. Alternatively, you can update the support request through My VMware with a note indicating you have uploaded files via sftpsite.vmware.com.  

Uploading files to the Secure FTP portal using Java Applet Interface

To upload files using the Java Applet:

1. Browse to the http://sftpsite.vmware.com/ or https://sftpsite.vmware.com/ URL.
2. In the Login page, select the Java Applet user interface option.
3. Enter this information:

   Username: inbound
   Password: inbound

4. Right-click the Remote System pane and click mkdir. Skip this step if the SR directory already exists.
5. Enter your SR number as the directory name.

   Notes:

   • Ensure to enter a valid 11 digit SR number as the directory name.
   • Ensure that the directory name does not contain any special characters, such as space, “, “ , # , or $.

6. In the Remote pane, enter the SR directory name you created.
7. In the Local System pane, browse to the location of files that are to be uploaded.
8. Select the file(s) to be uploaded.
9. Right-click the files to be uploaded and click Upload.

   You are notified when the upload completes.

Uploading files to the Secure FTP portal from a Linux operating system

You can upload files directly to the sftpsite.vmware.com site from a Linux operating system, provided you have the firewall rules open to allow access directly from virtual machines to the Secure FTP site.

Notes:

• You can use this method to upload files greater than 2 GB.
• Ensure that you have your Support Request number. This number is provided to you when a Support Request is created.
• After uploading the diagnostic data, you cannot see the file listing on the server because the directory listing is disabled for security reasons.

To upload files to the sftpsite.vmware.com portal from the command line:

1. Launch the terminal session from the virtual machine.
2. Change directory to the location where you have the files to be uploaded.
3. Enter this command:

   sftp inbound@sftpsite.vmware.com

   After you are connected to sftpsite.vmware.com, you see the message:

   VMware Secure FTP Server :- Directory Name must be 11 Digit SR Number

4. Enter the password ( inbound) to log in.
5. To upload files for a new SR, create the SR directory using the mkdir command (if the SR directory does not exist already):

   mkdir SR#

   For example:

   mkdir 12345678901

6. Change to the SR directory using this command:

   cd SR#

   For example:

   cd 12345678901

7. Enter this command to upload the file:

   put file_name

   Note: To upload multiple files, you can use the mput command.
   

Uploading files to the Secure FTP portal using third-party clients

You can use third-party clients, such as FileZila, to upload files to the SFTP clients.

To upload files to the sftpsite.vmware.com portal using FileZilla:

1. Open the FileZilla client.
2. Click Transfer > Transfer type > Binary to set the transfer mode to binary.
3. Click File > Site Manager.
4. Add the VMware FTP site to My Sites using the Site Manager. The credentials are:

   Address – sftpsite.vmware.com
   Port – 22
   Protocol – SFTP – SSH File Transfer Protocol
   Logon Type – normal
   User – inbound
   Password – inbound

5. Click Connect.
6. Right-click the Remote Site pane and click Create Directory. Skip this step if the SR directory already exists.
7. Change directory to newly created SR directory.
8. After connecting to the correct destination directory, browse to the location of the log files on your local system using the file browser in the left pane or enter the full path in the Local site field.
9. Right-click the file and click Upload.
10. Monitor the transfer progress in the Queued files pane.

• Using your web browser
• Using the command line

Notes:

• If there are several log files, VMware recommends that you create a single ZIP, TAR or TGZ file and upload that. The single file makes the process more efficient.
• If your files are larger than 2 GB, you must upload using the command line.

Uploading via the FTP portal using your web browser

1. Go to https://ftpsite.vmware.com/.
2. Enter this information:

   Username: inbound
   Password: inbound

3. Ensure that HTML is selected.
4. Click Login.
5. Click New Directory.
6. Enter your Support Request number in the field and click OK. If you receive an error that the file already exists, proceed to the next step.

   Notes:

   • Ensure to enter a valid 11 digit SR number as the directory name.
   • Ensure that the directory name does not contain any special characters, such as space, “, “ , # , or $.

7. Click Change Directory, enter your Support Request number in the field, then click OK.
8. Click Add, select the files you would like to upload to VMware Support, then click Open.

   Repeat this step for any additional files.

   Note: Files must be smaller than 2 GB.

9. Click Upload.

   You are notified when the upload completes.

10. Notify the Technical Support Engineer that the logs have been uploaded:
    1. Send an email to webform@vmware.com
    2. Ensure that the subject line contains:

       VMware Support Request SR# YOUR_SUPPORT_REQUEST_NUMBER

    Click here to open an email with the necessary fields populated. Replace YOUR_SUPPORT_REQUEST_NUMBER in the subject line with your Support Request number.

    Or you can update the support request through My VMware with a note indicating you have uploaded files via FTP.

Uploading via the FTP portal using the command line

Notes:

• Ensure that you have your Support Request number. This number is provided to you when a Support Request is created.
• After uploading the diagnostic data, you cannot see the file listing on the server because directory listing is disabled for security reasons.

1. Open a terminal window to a command line shell:
   • For Windows, click Start > Run, type cmd and press Enter.
   • For Mac OS, click Applications > Utilities > Terminal.
   • For Linux, from your X session run the /usr/bin/xterm command, or open your preferred terminal emulation application.

2. From the command line shell, run the command:

   ftp ftpsite.vmware.com

3. Enter this username and password when prompted:

   Username: inbound
   Password: inbound

   Note: The password is not echoed on the screen. Authenticating using this username and password allows you to put files on the site. You cannot delete, move, rename, or modify any files, including the files you upload.

4. Enable the correct mode for the transfers:
   • If you are using Mac OS, type epsv to disable extended passive mode.
   • If you are using Windows, type quote pasv to toggle between active and passive mode. In Windows, passive mode is required.
   • If your FTP client defaults to ASCII transfer mode, type bin to enable binary transfers to preserve the integrity of the files.

     Note: If you want to monitor the progress of the transfer, type hash at the command prompt prior to initiating the transfer. In Windows, the output looks similar to:

     ftp> hash
     Hash mark printing On ftp: (2048 bytes/hash mark).

5. Create a remote directory on the FTP site for uploading your diagnostic information files. Run the command:

   mkdir YOUR_SUPPORT_REQUEST_NUMBER

   Caution:
   

   • When making this directory, use only the Support Request number. Do not preface the number with anything. For example, do not use SR########## , as the SR prefix affects the tools used by support to access these files once uploaded. For example, use – mkdir 12345678910
   • If the directory was previously created, mkdir will report errors. Simply continue on to the next step.

6. Change your working directory to the remote directory that you created by running this command:

   cd YOUR_SUPPORT_REQUEST_NUMBER

7. Change the local directory to the folder that contains the files you wish to upload. If the full path is not specified, the path used defaults to the path from where you executed ftp . Run:

   lcd FULL_LOCAL_PATH

   Notes:

   • In Windows, this step is optional. The full path can be specified in the next step, at the time of the file transfer. If your path includes spaces, be sure to enclose the entire path within quotation marks.
   • In Mac OS and Linux, you must use the lcd command to navigate to the directory on your system where the file is saved. If your path includes spaces, be sure to escape each space with a backslash before it. Alternatively, you can simply drag the file into the terminal window and erase the file name while keeping the directory path.

8. To upload a file from the local directory to the remote directory, run:

   put YOUR_LOG_FILE_NAME

   where YOUR_LOG_FILE_NAME is the name of the file you are uploading.

   Notes:

   • You can also use mput * to upload all log files from the current local directory.
   • If you are using Windows, you may include the file path with the file name. If your path includes spaces, ensure you enclose the entire path within quotation marks. Alternatively, you can simply drag the file into the terminal window.
   • If you are using Mac OS or Linux, and your path includes spaces, be sure to escape each space with a backslash before it or enclose the entire path within quotation marks. Alternatively, you can drag the file into the terminal window.

9. To close the FTP session, type bye and press Enter.
   
10. Notify the technical support engineer that the logs have been uploaded. To do this, send an email to webform@vmware.com and ensure that the subject line contains:

    VMware Support Request SR# YOUR_SUPPORT_REQUEST_NUMBER

    Or you can update the support request through My VMware with a note indicating you have uploaded files via FTP.