Collecting diagnostic information for VMware products (KB: 1008524)

Purpose

VMware technicians request diagnostic information from you when a support request is addressed. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. This information is gathered using a specific script or tool within the product.

Note: Collecting diagnostic information is the same as collecting or gathering log files.

This article provides procedures for obtaining diagnostic information for all VMware products.

The diagnostic information obtained by using this article is uploaded to VMware Technical Support. To properly identify your information, you need to use the Support Request (SR) number you receive when you create the new SR.

Notes:

Resolution

Select your product and, where appropriate, the version from this list.

Note: When selecting your product, see the product versions in the corresponding article to determine if the relevant version is listed.

VMware ACE (2.x) Collecting diagnostic information for VMware ACE 2.x (1000588)
VMware Capacity Planner Collecting diagnostic information for VMware Capacity Planner (1008424)
VMware Consolidated Backup (1.5) Collecting diagnostic information for VMware Virtual Consolidated Backup 1.5 (1006784)
VMware Converter Collecting diagnostic information for VMware Converter (1010633)
VMware Data Protection Collecting diagnostic information for VMware Data Protection (2033910)
VMware Data Recovery Collecting diagnostic information for VMware Data Recovery (1012282)
VMware ESXi/ESX Collecting diagnostic information for VMware ESXi/ESX using the vSphere Client (653)
Collecting diagnostic information for VMware ESXi/ESX using the vm-support command (1010705)
Collecting diagnostic information for VMware vCenter Server and ESXi/ESX using the vSphere PowerCLI (1027932)
Collecting diagnostic information for ESXi/ESX hosts and vCenter Server using the vSphere Web Client (2032892)
VMware Fusion Collecting diagnostic information for VMware Fusion (1003894)
VMware Horizon Mirage Collecting diagnostic information for VMware Horizon Mirage (2045794)
VMware Horizon Workspace Collecting logs from VMware Horizon Workspace vApp (2053549)
VMware Infrastructure SDK
(VMware vSphere Web Services, vSphere SDK for Perl, vSphere PowerCLI, vSphere vCLI, CIM SDK)
Collecting diagnostic information for VMware Infrastructure SDK (1001457)
Collecting diagnostic information for the VMware Virtual Disk Development Kit (1006186)
VMware Lab Manager (2.x, 3.x, 4.x) Collecting diagnostic information for VMware Lab Manager 2.x (4637378)
Collecting diagnostic information for VMware Lab Manager 3.x (1006777)
Collecting diagnostic information for Lab Manager 4.x (1012324)
VMware Server Collecting diagnostic information for VMware Server (1008254)
VMware Service Manager Collecting diagnostic information for VMware Service Manager (2012820)
VMware Stage Manager (1.0.x) Collecting diagnostic information for VMware Stage Manager 1.0.x (1005865)
VMware Storage Appliance Collecting diagnostic information for a vSphere Storage Appliance cluster (2003549)
VMware vCenter Support Assistant Accessing the VMware vCenter Support Assistant logs for troubleshooting and debugging (2042458)
VMware ThinApp (4.0x) Collecting diagnostic information for VMware ThinApp (1006152)
VMware Tools Collecting diagnostic information for VMware Tools (1010744)
VMware Update Manager Collecting diagnostic information for VMware Update Manager (1003693)
VMware vCenter AppSpeed Collecting diagnostic information for VMware vCenter AppSpeed (1012876)
VMware vCenter CapacityIQ Collecting diagnostic information for VMware vCenter CapacityIQ (1022927)
VMware vCenter Chargeback Collecting diagnostic information for vCenter Chargeback (1020274)
VMware vCenter Configuration Manager (4.x, 5.x) Collecting diagnostic information for VMware vCenter Configuration Manager (2001258)
VMware vCenter Infrastructure Navigator Collecting diagnostic information for VMware vCenter Infrastructure Navigator (2040467)
VMware vCenter Orchestrator (4.0) Collecting diagnostic data for VMware Orchestrator APIs (1010959)
VMware vCenter Operations vApp (5.0) Collecting diagnostic information for VMware vCenter Operations 5.0 vApp (2013647)
VMware vCenter Operations Enterprise Collecting diagnostic information for VMware vCenter Operations Enterprise (2006599)
VMware vCenter Operations Standard Collecting diagnostic information for VMware vCenter Operations Standard (1036655)
VMware vCenter Server (4.x, 5.x) Collecting diagnostic information for VMware vCenter Server (1011641)
Collecting diagnostic information for ESXi/ESX hosts and vCenter Server using the vSphere Web Client (2032892)
VMware vCenter Server Heartbeat Retrieving the VMware vCenter Server Heartbeat Logs and other useful information for support purposes (1008124)
VMware vCenter Site Recovery Manager, vSphere Replication Collecting diagnostic information for Site Recovery Manager (1009253)
VMware vCloud Automation Center (4.5, 6.x) Retrieving logs from VMware vCloud Automation Center 4.5 (2036956)
Retrieving logs from VMware vCloud Automation Center 6.x (2074803)
VMware vCloud Connector (1.0, 2.5) Collecting diagnostic information for vCloud Connector 1.0.x [v. 1.0 only] (1036378)
Collecting diagnostic information for VMware vCloud Connector 2.5x (2057022)
VMware vCloud Director Collecting diagnostic information for VMware vCloud Director (1026312)
VMware vCloud Usage Meter Collecting diagnostic information for VMware vCloud Usage Meter (2040496)
VMware View Manager Collecting diagnostic information for VMware View (1017939)
VMware VirtualCenter (2.0, 2.5) Collecting diagnostic information for VMware VirtualCenter 2.x (1003688)
VMware Virtual Desktop Manager (2.x) Collecting diagnostic information for Virtual Desktop Manager (VDM) (1003901)
VMware Virtual Infrastructure Client (3.x) %UserProfile%\\Local Settings\Application Data\VMware\vpx\viclient*.log
VMware vFabric Application Director Appliance Collect Logs from the vFabric Application Director Appliance 5.x (2057138)
VMware vFabric Data Director (2.7) Collecting diagnostic Information for VMware vFabric Data Director 2.7 (2057153)
VMware vShield Manager (4.x) Collecting diagnostic information for VMware vShield Manager (1029717)
VMware vShield Obtaining logs and information needed for VMware vShield products (2012760)
VMware vSphere 5.0 Client %userprofile%\AppData\Local\VMware\vpx\viclient*.log
VMware vSphere Data Protection Collecting diagnostic information for VMware Data Protection (2033910)
VMware Workstation (6.0, Windows and Linux) See the Preface of the Workstation 6 User Manual
VMware Workstation (7.0, Windows and Linux) See the Running the Support Script section of the Workstation 7 User Manual
VMware Workstation (8.0, Windows and Linux) File menu Help > Support > Collect Support Data
VMware Workstation (9.0, Windows and Linux) File menu Help > Support > Collect Support Data
VMware Workstation (9.0, Windows and Linux) WSX WSX server logs:
Windows: %TEMP%\VMware-%USERNAME%
Linux: /var/log/vmware/

Additional Information

For more information on collecting diagnostic information for the Cisco Nexus 1000V, see the Cisco Support Community article Collecting diagnostic information for Cisco Nexus 1000V for VMware vSphere.

Note: The preceding link was correct as of April 8, 2014. If you find the link is broken, provide feedback and a VMware employee will update the link.


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